ReelsOn Terms and Conditions

Welcome to ReelsOn. These Terms and Conditions govern your use of our website, games, and services. By registering an account at Reels On, you agree to be bound by these terms in full. If you do not agree with any part of these terms, please refrain from using our platform. We encourage every player to read this document carefully before making a deposit or playing any games.

About Our Casino

ReelsOn is owned and operated by Novatrix SRL, a company registered in Cartago, Costa Rica under registration number 3-102-893958. We operate under a license issued by the Government of the Autonomous Island of Anjouan, license number ALSI-202508056-FI2. At Reels On, we provide our services to players in Canada, New Zealand, Australia, Switzerland, Austria, Germany, Italy, Norway, and other international markets, subject to the restrictions outlined below.

Restricted Jurisdictions

We do not accept players from certain countries, including but not limited to the United States, United Kingdom, France, Spain, Germany, Austria, Belgium, Netherlands, Poland, Russia, and several other listed territories. It is your responsibility to ensure that using our services is legal in your jurisdiction. Our ReelsOn casino bonus offers and promotions are void where prohibited by local law.

Account Registration

To access our services, you must complete the ReelsOn register process by providing accurate and truthful information. We at ReelsOn require that you be at least 18 years of age or the legal gambling age in your jurisdiction, whichever is higher. Only one account per person, household, and IP address is permitted. If we detect duplicate accounts, we reserve the right to suspend or close all related accounts and void any winnings.

• You must provide your real name, date of birth, and contact details
• We may request identity verification documents at any time
• You are responsible for keeping your login credentials secure
• We are not liable for losses resulting from unauthorized account access caused by your negligence

Deposits and Withdrawals

Our ReelsOn deposit methods include Visa, Mastercard, Apple Pay, Google Pay, Interac, Santander, bank transfer, Skrill, Neteller, Jeton, Neosurf, and various cryptocurrencies including Bitcoin, Ethereum, Litecoin, Dogecoin, USDT, TRON, and Ripple. The minimum deposit amount is €20 or the cryptocurrency equivalent. When it comes to ReelsOn withdrawal requests, we process payouts via Interac, bank transfer, Skrill, Neteller, Jeton, and supported cryptocurrencies.

Standard withdrawal limits are €3,000 per week and €15,000 per month, with higher limits available to VIP Club members. We require that deposits be wagered at least 3 times before withdrawal is permitted, and processing fees may apply otherwise. Pending time is typically up to 72 hours, and cashout approval may take up to 72 hours thereafter. Bank transfers may take up to 3 business days, and refunds are processed within 5-7 banking days.

Bonuses and Promotions

We at ReelsOn offer a Welcome Package of up to €5,000 plus 200 Free Spins across your first three deposits. Our ReelsOn bonus code system requires that you enter the applicable code at the time of deposit, and only one active bonus is permitted per account. All bonus funds are subject to a 40x wagering requirement on the combined deposit and free spin winnings, and the maximum bet while wagering is capped at €5.

Our ReelsOn free spins offers, including the Midweek Spin Drop, Friday Crown Reels, and Game of the Month promotions, each carry individual terms regarding minimum deposit, wagering requirements, and maximum win caps. We reserve the right to void any ReelsOn no deposit bonus or promotional credit if we detect abuse, bonus hunting, or violation of these terms. Players from Sweden and Finland are not eligible for our welcome bonus offers.

Loyalty Program and VIP Club

We reward active play through our Loyalty Program, which spans 20 levels and awards points for wagering on slots and live games. Higher levels unlock free spins and daily cashback, with wagering requirements varying by tier. Our VIP Club offers enhanced withdrawal limits, dedicated support, and exclusive rewards, with fast-track access available for a qualifying deposit of €1,000.

Games and Fair Play

Reels On features over 4,600 slots and more than 4,900 games in total, supplied by Pragmatic Play, BGaming, Gamzix, Playtech, NetEnt, Yggdrasil, BetSoft, and over 90 other studios. Our ReelsOn live casino games are powered by Evolution, Ezugi, and LuckyStreak, offering blackjack, roulette, baccarat, poker, and game shows. We use certified random number generators to ensure fair outcomes across our ReelsOn slots and table games.

• We do not guarantee any specific outcome or winning result
• Game malfunctions void all pays and plays
• We reserve the right to adjust game availability without prior notice

Responsible Gambling

We are committed to promoting responsible gambling practices among our players. If you feel that your gambling behavior is becoming problematic, we encourage you to use our self-exclusion and deposit limit tools. We may also suspend accounts where we suspect problem gambling patterns, in order to protect our players' wellbeing.

Account Suspension and Termination

We reserve the right to suspend, limit, or close any account if we suspect fraud, bonus abuse, collusion, or breach of these terms. In such cases, we may withhold winnings pending investigation. You may also close your own account at any time by contacting our customer support team.

Customer Support

Our support team is available 24/7 via LiveChat and email at [email protected], with phone support reserved for VIP Club members. We offer support in English, German, French, Italian, Norwegian, and Spanish to assist our diverse player base across all our markets.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our services, regulatory requirements, or business practices. We recommend reviewing this page periodically. Continued use of our services after any update constitutes your acceptance of the revised terms.

Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, or consequential damages arising from your use of our services. Our liability, where applicable, shall not exceed the amount of your deposits in the relevant period. By using our platform, you acknowledge and accept these limitations.

If you have any questions regarding these Terms and Conditions, please contact our support team before registering or making a deposit. By continuing to use ReelsOn, you confirm that you accept and agree to abide by all terms outlined in this document.